Terms and Conditions

The sale of all products and services from the Green Island Boutique Pharmacy Limited Internet site is subject to the following terms and conditions:

Disclaimer

Green Island Boutique Pharmacy is the trading name of Green Island Boutique Pharmacy Limited, a limited liability company registered in New Zealand. This website and contents are subject to the exclusive jurisdiction of the New Zealand Courts. The content of this site is not intended to be a substitute for professional medical advice, diagnosis, or treatment. It is not a substitute for a medical exam, nor does it replace the need for services provided by medical professionals. Always seek the advice of your doctor before taking any actions.

We assume no liabilities for the use of any products supplied. It is the consumer’s responsibility to use them under the guidance of a general practitioner, pharmacist or other medical practitioner. It is the consumer’s responsibility when ordering to ensure the goods are ordered to the consumer’s requirements and are fit and suitable for the consumer’s purpose.

We endeavor to have the most current information on our website, however Manufacturers sometimes change their packaging and products. You should use our site as a reference, carefully read all product packaging, and contact the manufacturer with any questions before using a product. We are not liable for inaccuracies or misstatements about products.

Green Island Boutique Pharmacy online has the right to refuse the sale of any product, medicine or service at our sole discretion and has no liability whatsoever in exercising that right.

Pricing

Green Island Boutique Pharmacy Online will not be held responsible or liable to typographic errors with regard to pricing. In the event a product has been priced incorrectly on the website, Green Island Boutique Pharmacy Online reserves the right to refuse sale of the product at this incorrect price and will inform the customer in this event. Pricing is in NZD (New Zealand Dollars) and will be transacted in this currency, due to currency changes the prices may differ.

Delivery

When we receive your order we endeavour to ship it as soon as possible. We use International Airmail for overseas orders. These packages are not traceable. A more expensive traceable delivery option is available for overseas orders up to 2kg in weight. Please contact us for a quote if you require this service (Phone: +0064 03 777 3241 (International) or +03 777 3241 (For New Zealand Customers) or Email: info@boutiquepharmacy.co.nz). New Zealand orders are sent via Post Haste couriers and a track and trace number is provided. Order online – pick up your item for FREE as soon as today from 195B Main South Road, Green Island, Dunedin. Convenient shipping to your door – flat rate of NZD$6.99 for all NZ areas* FREE Shipping within NZ when you spend over NZD$100.00 We can combine shipping! Nationwide overnight delivery between both NZ Islands. Sent with free Trace & Trace for all NZ urban areas. We package and post your order within 48 hours! Rural areas may take 2 – 3 days for delivery. Shipping to Australia – Flat rate of NZD$10.99. Shipping to South Pacific – Flat rate of NZD$14.99. Shipping to Asia – Flat rate of NZD$16.99. Shipping to USA, UK – Flat rate of NZD$17.99. Shipping to the rest of the world – Flat rate of NZD$18.99. *Overseas Shipping is via International Air for packages under 2kgs in weight. * Shipping prices are per item or items weighing under 2kgs, for multiple items and over-sized packages we may charge more.

Privacy and Email

Green Island Boutique Pharmacy Online takes the privacy of our customers very seriously – we will never sell or distribute your personal data to a third party. We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, where sensitive information is encrypted to protect your privacy.

Customs

Please check that there are NO restrictive import conditions in your country as we do not refund or compensate for restricted products should they go missing or be confiscated by customs. We will not be held responsible for delays due to customs intervention and will not reimburse any items that are seized by customs or charges that are incurred to clear the goods. All products sold on this site are legally available for over the counter sale in New Zealand pharmacies. It is the responsibility of the purchaser to ensure that products ordered off this site are legally permitted in their country.

Overseas Mail Surcharges

Some countries such as the UK, may charge a mail handling fee for parcels over a certain value, which may be payable before goods are released. It is the responsibility of the purchaser to check these charges before placing an order, as Green Island Boutique Pharmacy Online will not reimburse any of these charges.

Incorrect Bank Account Number

If you choose to pay via direct bank transfer, Green Island Boutique Pharmacy will not accept any responsibility for money credited into an incorrect bank account number if the correct bank number was provided, therefore your goods will not be dispatched and the payment will not be corrected.

Refunds And Cancellations Policy

Customer satisfaction is our top priority.

Damaged or Defective Goods

We will replace any damaged or defective items at no charge. Please phone or email us before sending the product back to us as some manufacturers prefer to deal directly with the customer.

Incorrect Items Ordered

If you place an order and then decide to cancel it, you must place a phone call to us immediately. +0064 03 777 3241 (International) or +03 777 3241 (For New Zealand Customers). If your telephone cancellation is not received before your order is processed, your payment will not be refunded. Please make certain you are sure of your order before continuing to purchase.